Show All Answers

1. What is my account number?

The account number is the Customer ID hyphen Location ID with no additional characters or spaces before or after.

2. Where is the Utility Billing office located?

Our physical address for Utility Billing is 1000 SW 14th Street.

3. Do I qualify for the Average Billing Program?

After you have service for twelve months, you can choose to sign-up for the City’s Average Billing Program.

4. Why does my bill seem high?

Your bill is based off of consumption during the indicated billing period. Please review each service for increases in consumption. Call our office at 479-271-3100 for additional information.

5. What is the Power Cost Adjustment (PCA)?

The electric portion of your utility bill includes a line item for the Power Cost Adjustment (PCA). The PCA changes monthly, it is important to understand it is not due to a change in your electric rates, but due to the changing costs of the fuel used to generate the electricity you use that is charged by the Utility’s power provider. These costs are passed through to the customer and the utility does not make additional revenue from the PCA.

6. Why are there additional costs?

An estimated portion of the fuel cost is included in the electric rates, however as the costs to produce and supply energy, primarily driven by the variability in the cost of fuel, the PCA ensures the full cost is to provide electricity is recovered. Fuel costs for the various power plants that service Bentonville include, coal, lignite and natural gas which can increase or decrease with the market.

7. Is this just something in Bentonville?

No, utilities across the nation have a PCA to account for the variability in the costs. It may have different names like energy charge, fuel cost adjustment, wholesale power cost adjustment, etc. but they all are intended to accomplish the same result.

8. What can I do to help keep my costs low?

We have a number of energy saving tips on our website at: http://www.bentonvillear.com/252/Tips.

9. How do I request an extension?

Extensions may be requested once every three months by calling 479-271-3100. Payments scheduled online for a future date will not act as an extension or prevent a disconnection.

10. How do I purchase a pet license?

Dog licenses can be purchased at the Utility Billing office in the City Administration Building located at 1000 SW 14th Street  with cash or check. Click here for pricing.

11. How do I replace my trash bin?

Should you need a cart repaired or to report your cart missing, please contact Republic Services directly at 479-855-4226.

12. I have a large item that I need to throw away, how do I do that?

Call Republic Services directly at 479-855-4226 to schedule the collection. You can have one large item a week collected.

13. How much is my bill?

View and pay your bill at www.invoicecloud.com/bentonvillear.

14. How do I register my account on Invoice Cloud?

You will need your account number and last name. Please note your first bill must generate before registration can take place. Click here for registration instructions.

15. My bill has a Balance Forward/Past Due amount. Can I pay this with my new bill?

Any amount past due is subject for disconnection eleven calendar days after the original due date. The due date on the current bill only applies to the Total Current Charges.

16. Can I pay online to reconnect services?

Payments made after 8:00 a.m. on the day of disconnection may not stop a disconnection from taking place. If disconnection takes place, additional fees will be required to reconnect service. For more information, to stop a disconnection, or to reconnect service, please call 479-271-3100.