Utility Billing & Collections

117 W Central Ave
Bentonville, AR 72712
Monday - Friday
8:00am - 4:30pm
Phone: 479.271.3100
Fax: 479.271.5917
Or After-hours Emergency:
Quick Links

NEW   You can now pay your bill by phone, just call 479-271-3100 and take option 1. You will need your utility account number and a Visa or Master Card to make a payment.


The Utility Billing Department and Meter Reading Department's mission is to accurately record, bill and collect payments for the City's utility services. Currently, the Meter Reading Department reads more than 45,000 electric, water and irrigation meters each month. The Utility Billing Department uses those readings to create the utility bills for more than 23,000 utility accounts each month.

In addition to creating the utility bills each month, the two departments process all requests from customer's to establish new utility service in the City of Bentonville, requests to have meters re-read, customer inquiries, and all payments for utility billings.


General Utility Account Information

Gary Wilson
Billing and Collections Manager

Jerry Walls
Customer Account Supervisor

Aaron Mitchell
Meter Reading Foreman