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Compost Facility

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1. How much compost will I get in a cubic yard?

One to two cubic yards will fill a full sized (empty) pickup bed. Smaller trucks or short beds, may only hold 1/2 cubic yard. For more information, contact us at 479-271-5954.

2. Do you load the compost?

Trucks or trailers that are 108 inches tall or less can be loaded. For more information, contact us at 479-271-5954.

3. Where are you located?

North of Tiger Boulevard at 2000 North West A Street. We are on the east side of the road at the top of the hill. For more information, contact us at 479-271-5954.

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Development

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1. Frequently asked question goes here

Answer to the frequently asked question goes here

2. Frequently asked question goes here

Answer to the frequently asked question goes here

3. Frequently asked question goes here

Answer to the frequently asked question goes here

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District Court - Small Claims

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1. Is there a cost to file a Small Claims or Civil case?

Yes. Filing fees are $65 for a Small Claims case and $80 for a Civil case plus there is a $2.50 fee for each Summons issued. You also will have to pay a fee to have your complaint served on the other party. The fee varies, but you may serve the other party by Certified Mail, through the Sheriff's office or by employing a private process server. The Court Clerk cannot tell you which method of service is "best".  It is a personal choice, the clerk can simply tell you your options.

2. What is the difference between a Small Claims and a Civil case?

Small Claims cases involve claims for amounts of $5,000 or less. Civil cases include claims for amount of $25,000 or less. Civil cases also can involve attorneys. If you file a Civil case but do not hire an attorney, you are held to the standard of an attorney when pursuing your case. Further clarification can be found in the Small Claims Handbook as to things that may disqualify you from filing a Small Claims case.

3. Where can I get the Small Claims/Civil paperwork?

You can obtain a Complaint form online or at our courthouse, 2706 S. Walton, Bentonville, Arkansas. This form is the same for a Small Claims or Civil case.

4. Do I have to pay the filing fees in full when I turn in the paperwork?

Yes. The fees are due at the time of filing. Payment should be made in the form of check or Money Order.  

5. How do I know in which Court to file a Small Claims case?

Please refer to the Small Claims Handbook for questions about the proper Court in which to file.

6. I want to sue someone, but I don’t know where he/she lives. Is that a problem?

Yes. You will have to provide a good address for the Defendant at the time of filing. Without a good address for the Defendant it will be difficult, if not impossible, to serve the paperwork as required by Arkansas law.

7. Can the clerk tell me whether I have a case worth pursuing?

The clerk cannot give you legal advice, nor tell you if you have the grounds on which to file a claim. The clerk can explain the options you have when filing a case.

8. I would like to file a lawsuit but cannot afford an attorney, what are my options?

You can file a Small Claims case, which allows each person to represent his/herself. Attorneys are not allowed in Small Claims cases, per Arkansas law.

9. Is a trial the only way to resolve my case?

No. The Court has recently launched a new mediation program.  Mediation is offered at no charge to the parties. If both parties agree to mediation, a licensed mediator will listen to both sides and try to help them come to a mutually acceptable agreement which is fully enforceable. For additional information please read the Mediation information sheet.

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District Court - Traffic

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1. How can I prepare for my court appearance?

• Be on time.  If you arrive late and the Judge has left the Bench, your court date will be re-scheduled and you will have a charge of Failure to Appear to answer for on your new court date.
• Make childcare arrangements in advance.  The Court does not provide childcare.  Noisy children will be removed from the courtroom.  It is best to make arrangements for childcare so that you can have your full attention on the Judge and your case.
• Dress appropriately keeping in mind that this is a professional setting.   Shirts and shoes are required. Inappropriate attire such as muscle shirts, tank tops, halter tops, shirts with spaghetti straps, shirts that show your midriff, shorts, cut-off jeans, pants that fall below the hip, micro-mini skirts, pants with holes or flip-flop shoes may not be worn in the courtroom. Hats must be taken off before entering the courtroom.
• Cell phones should be TURNED OFF before entering the courtroom. Should your phone make noise during a court session, you may be asked to turn it in the Bailiff during the time you are in court.
• Do not come to court intoxicated.  Should the Judge determine that you have come to court intoxicated, your court date will be re-scheduled and you may be committed to the Benton County  Jail for a period of time.

2. What happens if I miss my court date?

If you miss your court date you should come to our office the next business day before noon.  You will need to sign for a new court date and will also have to answer  for the additional charge of Failure to Appear on the original court date. If you do not come to our office the next business day following your missed court date, a warrant may issue for your arrest.

3. Can I have the Public Defender appointed to represent me?

If you would like the Public Defender as your attorney you will have to ask the Judge at your first court appearance. The Judge will review your case, and if he/she determines you might qualify for the Public Defender, will have you complete an Affidavit of Indigence.  After reviewing the Affidavit, the Judge will decide whether to appoint the Public Defender to represent you.  

4. Are there items I cannot bring to court?

Yes. Weapons, firearms and knives of any kind are strictly prohibited and subject to confiscation. Food, drinks and chewing gum are also prohibited. Bags and large purses should not be brought inside and people will be asked to take them back to their car, when that is an option.

5. What form of payments are accepted?

We accept cash, checks, money orders and credit or debit cards.  When paying with cash, exact change is required.  Temporary checks will not be accepted.  

6. How can I make my monthly fine payment?

Payments can be made at our office during regular business hours, through the mail or online. If sending payment through the mail, please do not send cash.  Credit or debit card payments are subject to a 7% convenience fee when paying on online or a 3.5% convenience fee when paying at our office. (This fee is charged by the processing company and does not benefit the court).

7. How can I obtain a copy of the disposition on my case?

Case dispositions are entered on a docket sheet. Copies of your docket can be obtained at our office during regular business hours.  There is a minimal copying charge of 25 cents/page.  In the alternative, some case dispositions can be obtained online through JusticeWeb (cases from May 2013 and forward). Click the “Report” icon in the top banner. This will give you various report options. Choose the “Name Search” report.  Enter the requested information and you will have the ability to print out your docket.

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Electric Department - Text Power

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1. What is TextPower for the Electric Department?

TextPower is a text messaging service that provides BEUD customers with real-time information about electric outages.  This can include estimated restore time, number of customers affected, and any known cause of the outage.

2. How do I sign up for this service?

No need to sign up! On April 27^th, any electric customers with a mobile phone number as the primary contact on their account will be auto-enrolled and will receive the welcome message from 1-800-286-1262.

3. How do I verify the correct phone number is on my account so I will be auto-enrolled?

You can verify or change the phone number on your account by visiting the online account portal. After logging in, navigate to “My Profile”, then “Update Account info”, and save changes to your phone number. You can also call 479-271-3100 option 1 to speak with a customer service representative to update your number.

4. How often will I receive text messages?

You will only receive text messages when your account is affected by a power outage.

5. Will I receive text messages that are not related to power outages?

No, you will not receive messages from 1-800-286-1262 that are not related to a power outage.

6. Is there any charge for using the TextPower service?

No, this service is provided by the City of Bentonville, however standard data and text messaging rates from your phone carrier will apply.

7. In the past, I have used 1-800-286-1262 as the after-hours phone number to report outages. Is the same number used to report outages via both phone and text?

Yes, the 1-800 number can be dialed to reach our automated outage entry system or a live operator.  The number can now receive text messages from customers.  Save this number in your phone contacts and you will always be ready to report an outage via whichever method you choose.

8. What do I type in the text message to report or request information on an outage?

The system will ONLY recognize the following inputs:

• OUT – reports power is out at the address associated with your phone number
• STATUS – replies with known information about your address and any power outages
• HELP – Provides a list of valid inputs and description of service.

9. What if I would like to add multiple phone numbers to our account to receive notifications?

A BEUD representative can add additional phone numbers to receive text messages by contacting us at 479-271-3135 Option 2, 7:30 AM-4:00 PM, Monday-Friday.  All phones linked to the account will receive updates from the system.  Please have your 11 digit account number available when calling BEUD.

10. What if I don’t want to receive text messages on my cell phone?

Simply reply to the welcome message with the word “QUIT”.  You will receive a confirmation message that your phone will no longer receive messages about electric outages.

11. What if I manage multiple accounts with my cell phone number?

The system will auto assign numbers to each address during auto-enrollment.  When you text the word "out", the system will respond that you have more than one account tied to your phone and will list all the addresses and a corresponding number.  Respond with "Out" followed by a space and the corresponding number to report an outage (Ex. "Out 2" or "Out 4").

12. What if I would like to monitor a family member’s account?

Contact BEUD from 7:30 AM-4:00 PM, Monday-Friday at 479-271-3135 Option 2.  A representative can assist you with adding your phone number to your family members account.  Please have the 11 digit account number of your family member available when calling BEUD.

13. What if I opted out, but would like to re-enroll?

Text the keyword “COB” to 1-800-286-1262 to re-enroll.

14. I accidentally sent the word OUT to 1-800-286-1262, but I do not actually have a power outage. What do I do?

You will need to speak to a customer service representative to cancel the outage.  call 479-271-3135 option 2 between 7:30AM - 4:00 PM, Monday-Friday.  For all other days and times, call the after-hours outage number at 1-800-286-1262.

15. Will I receive text notifications if my account is affected by an outage even if I am not home to report the outage myself?

Yes, if your account is affected by a known device outage (such as a transformer, fuse or substation outage).  If there is an outage that is only affecting your house, you must report the outage yourself in order to receive updates on the outage.

16. My power went out. Why didn’t I get a text message?

The power may be out only in your home our business, which may not actually be caused by a problem in the BEUD electric system.   You will only receive a text message about an outage you did not report if a BEUD dispatcher has verified an outage in our outage system.

17. My friend across town has a power outage at their house. Can I report the outage for them via text message?

No, you can only use text reporting for accounts that are associated with your mobile phone number.

18. I received a message that my power has been restored, but my power is actually still out. What do I do?

First, check your breaker panel and make sure no breakers are tripped.  Also, check your main breaker.  The main breaker may be located inside the house in your breaker panel, or it may be outside by the meter.  If you have checked all the breakers and the power is still not on, reply to the restoration message with OUT, or call 1-800-286-1262 to report the outage via phone.

19. I have a downed power line in my yard. Can I report this via text message?

No, do not report this type of problem via text message.  If you see a downed power line or other potentially hazardous condition involving electrical equipment, call us at 1-800-286-1262 to speak to a live operator, or call 911.  While you wait for BEUD crews to arrive, stay away from the line and keep others away from the area as the ground or surrounding objects such as fences may become energized.

20. I reported my outage via text message. Why haven’t I received a message with an estimated restore time or outage cause yet?

If you have reported a power outage during or after a storm, it is likely that there are multiple outage reports being entered in our system.  If you haven’t gotten an estimated restore time or cause message yet, it is because BEUD dispatchers are still working to dispatch and assess all of the outages.

21. How accurate are the restoration times provided?

Restoration times are estimates based on the information we have about the outage.  We can make good estimates on how long it typically takes to restore different types of outages based on historical data, but each outage time will vary based on individual circumstances.

22. It is past my estimated restore time but my power is still not on. Do I need to report the outage again?

No, the estimated restore times are based on historical data and feedback from the crews in the field.  This is to give our customers an idea of when their power will be restored to help you plan and await restoration.  However, the actual restoration time may be longer or shorter than the estimate.

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General FAQs

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1. I'm new to Bentonville. How do I sign up for utilities?

Welcome to Bentonville! Visit the Your Home page for resources like signing up for utilities, license your pet and more.

2. How do I contact my council members?

Visit our City Council page to get contact information for our members.

3. Where can I find open employment opportunities?

Start your career with the City of Bentonville by visiting our Human Resources Employment page.

4. Where can I find parking in downtown Bentonville?

Downtown Parking Dashboard

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Historic Preservation Award

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1. What is the Historic Preservation Award?

The award recognizes Bentonville property owners who enhance the integrity of the city’s historic properties. This is achieved by appropriate additions and/or exterior renovations to existing structures and compatible new construction.
 
"Historic" is defined as a structure that is approximately 50 years old or older, and embodies distinctive characteristics of a type, period or method of construction. A structure may also be designated as significant for its association with events or individuals that are important on a local, regional, national, or global level. In order for a structure to be designated as significant, it must retain a high level of historic integrity. A structure may also be significant if it is listed in or is eligible to be listed in the Arkansas Register of Historic Places or the National Register of Historic Places.

2. Why was the award created?

Bentonville’s history is important. Ongoing efforts to protect our city’s historic assets sustain the feeling of a rich community history that forms the heart of Bentonville. To recognize the accomplishments of those who have taken a committed role in the preservation of Bentonville’s historic integrity, the city created the historic preservation award.

3. What are the evaluation criteria?

Evaluation criteria are based on four categories:

• Consistent property maintenance in terms of preservation or repair
• Additions and/or exterior renovations that are especially suitable or compatible  to existing structures
• New construction that is compatible in terms of harmony, context, setting, and historic character
• Overall appearance

4. How do I nominate a property?

Any citizen, organization, business or agency may submit a nomination for property within the Bentonville city limits. You may nominate your own property or nominate someone else by filling out the application (PDF). All entries must be received by Wednesday, May 31, 2017.

5. Who is the selection panel?

Winning applications will be selected by a five member panel consisting of one City Council member, one Planning Commission member, two city staff, and a member at large.

6. What happens if I win?

Winners are honored by the Mayor at the second regular City Council meeting in May to coincide with National Historic Preservation Month. The winner is presented with a decorative yard sign designating their property as a winner. A photograph of the winner and property will be placed in the city’s newsletter, the “Bentonville Focus”.

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Legal Department

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1. What is the Staff Attorney's Office?

The Staff Attorney acts as in-house counsel and provides legal guidance and support for elected city officials, city departments, and boards and commissions in conducting City business. The office represents the City before judicial and administrative agencies in civil litigation proceedings; and prosecutes all traffic and misdemeanor violations occurring within the limits of the city of Bentonville. Felony criminal matters in the City of Bentonville are handled by the Benton County Prosecutor's Office. For more information contact Camille Thompson.

2. I received a ticket or citation to appear in the Bentonville District Court, what can I expect?

You can expect an arraignment, plea discovery and if needed a trial. For more information, visit our Ticket or Citation page.

3. Since I live in the City of Bentonville, can I receive legal advice regarding personal matters?

No. The Staff Attorney's office advises the City, which has the status of a municipal corporation. The Staff Attorney and Legal Department personnel are ethically prohibited from providing legal advice to individuals regarding private legal matters. These matters must be handled by attorneys retained by the individuals. You may search for attorneys who are members of the Arkansas Bar Association.

4. Where can I find a copy of the Bentonville City Code or City ordinances?

The Bentonville City Code and City Ordinances can be found online through through the City of Bentonville’s Website.

Under the Government Tab, click on the Code of Ordinances, next select the Bentonville Municipal Code Link.

5. Would it be possible to speak with the Bentonville City Prosecutor regarding a traffic ticket I received, before my first appearance in court?

No. You should follow the options provided on the ticket. Contact us at 479-271-5956 for more information.

6. Would it be possible to speak with the Bentonville City Prosecutor regarding my being arrested or cited for a misdemeanor crime in the City of Bentonville, prior to my first appearance in court?

No. Cases are not assigned to the City Prosecutor's Office until after your first appearance. You should appear at your first appearance, or arraignment hearing, before the City Prosecutor will speak with you. For more information, contact us at 479-271-5956.

7. How do I obtain discovery in my Bentonville District Court case?

Discovery will be available upon request after your second court appearance, termed a Plea Discovery Appearance.  This documentation will be mailed out by our office.  In addition, the City of Bentonville Prosecutor’s office maintains an open file policy.

If you have an attorney, discovery will be provided to your attorney, free of charge, prior to the Plea Discovery date. If you are not represented by an attorney and would like to request a copy of the discovery, please make a written request to the Bentonville City Prosecutor’s Office at:

1000 SW 14th St.
Bentonville, AR 72712

You can also access your pending case(s) information and most current court dates by going to https://justiceweb.bentonvillear.com/justiceweb.  Select the Reports tab at the top, there you will be able to search by your name and date of birth in order to access your pending case(s).

8. I got a traffic ticket in the City of Bentonville. Can I keep it off my driving record?

Depending on the violation(s) on the citation as well as your driving record, the Judge and Prosecutor may be willing to put your charge under advisement.

9. Can I resolve my citation without appearing in court?

Yes, as long as the citation is not marked as Must Appear and payment is made prior to the court date.  All payments can be made through Bentonville District Court.  Please contact their office at 479-271-3120 for further.

You can also resolve eligible traffic citations without appearing in court online at www.courtinnovations.com/ARBDC.  Please visit the website for further information.

10. I am a victim of a crime and I want to know how I can find out information about the case?

Please contact the Legal Department at 479-271-5956 and give a description of the crime involved, including the location and approximate date of the incident. The Legal Department Staff will determine the status of your case for you.

11. How do I go about getting restitution if I am a victim of a misdemeanor crime in the City of Bentonville?

You should contact the City's Case Coordinator at 479-271-5956 and she will work with you, the City Prosecutor and the Bentonville District Court to obtain restitution.

12. Can I drop charges in a case for which I was the victim?

The prosecutor and investigator assigned to this office will need to know about the request, but whether or not the charges will be dropped is within the prosecutor’s discretion. For more information, contact us at 479-271-5956.

13. What is the difference between the Benton County Prosecutor and the Bentonville City Prosecutor?

Many people get confused because both offices are located in Bentonville. The City of Bentonville takes complaints and prosecutes misdemeanor cases that are committed within the Bentonville City Limits. For example: Driving While Intoxicated (DWI) Number 1 Number 2 or Number 3, Shoplifting under $500, Battery, traffic citations and City ordinance violations.

The Benton County Prosecutor’s office takes complaints and prosecutes on felony level cases. For example homicide: DWI Number 4, hot checks, shoplifting over $500. The County Prosecutor’s Office also handles misdemeanors which occur in Benton County (outside of a city). In addition, the county prosecutes juveniles and felony domestic violence cases. The Benton County Prosecutor’s Office may be reached at 479-271-1030.

14. Are all Bentonville District Court cases handled by the Bentonville City Prosecutor?

No. Bentonville District Court hears misdemeanor and traffic cases prosecuted by the Benton County Prosecutor’s Office as well as the Bentonville City Prosecutor’s Office. As a general rule, if your citation was issued by a Bentonville Police Officer, it will be handled by the Bentonville City Prosecutor.

If your citation was issued outside the Bentonville City limits by a Benton County Deputy or Arkansas State Trooper, then it will generally be handled by the Benton County Prosecutor. For more information, contact us at 479-271-5956.

15. What resources are available for victims of domestic violence?

We do have resources available for victims of domestic violence.  For more information, please contact us at 479-271-5956 and request to speak to our Investigator assigned to this office.

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Police Department

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1. My vehicle was towed.....what do I do and where can I pick it up at?

*If your vehicle was towed following an arrest in the City of Bentonville, it was impounded by Bentonville Towing. Bentonville Towing is currently contracted for law enforcement towing services for the city. If there is no hold, your vehicle can be picked up at their facility located at:

302 SW Regional Airport Blvd, Bentonville, AR 72712 (479) 273-3743

Be prepared to show proof of ownership and pay any associated fees. 

*If your vehicle was illegally parked or a safety hazard on the public roadway, please contact the Bentonville Police Department non-emergency number (479) 271-3170 to confirm if your vehicle was towed by our department. 

*If you were parked on private property and your vehicle was towed, this was more than likely by the property owner and you will need to contact them to find out what towing service has your vehicle. 

*If you were involved in an accident and your vehicle needs to be towed, the officer on scene will ask you your preference on a tow service. If no preference is given, the Bentonville Police Department will contact Bentonville Towing. 

2. Where do I go to pay a fine or ticket?

To pay a fine or ticket, please visit:
Bentonville District Court
2706 S. Walton Blvd.
Bentonville, AR 72712 If you receive a citation for a traffic or criminal incident it is important that you take note of the date, time and address of the Court to which the officer has cited you.  This information is contained toward the top of your copy of the citation.

While certain citations may be resolved before your Court date, some cannot.  If your citation has "Must Appear" written on it, then you must appear at Court on the given date and time.  Additionally, you may receive a "Court Event Notice" in the mail that tells you that you "Must Appear" at Court on the given date and time.

For information regarding your citation you can go to JusticeWeb. Choose the "Reports" icon at the top, left corner.  Next click on the "Bond Forfeit- Citation Search".  You will be prompted to input your citation number.  This report will tell you whether a citation can be paid before your court date and, if so, how much the citation will cost.

Should you wish to pay the citation and not appear in Court, your payment must be received before your designated Court date. Payment can be made at Bentonville District Court during regular business hours, sent through the mail or made online.

3. Do you do fingerprints for employment, conceal carry permits, child adoption, background checks or other purposes?

Yes, we fingerprint citizens on Tuesday’s between 08:00 a.m. to 12:00 p.m. 

We charge a fee of $10 per fingerprint card. Please bring fingerprint cards with you provided by your employer, organization, or entity requesting the fingerprints. If one needs fingerprint cards, one can print standard FBI fingerprint cards from the FBI website, please follow their website’s printing instructions.

For additional information, please review the Arkansas State Police link below for fingerprinting requirements.  

Fingerprinting Information and Services - Arkansas Department of Public Safety (link)

4. How can I get a copy of an accident report?

Accidents are available at the police department or access accident reports online. To order an accident report online, the requester must know the report number (available when the report is taken at the scene), the report date, and/or the last name of a person involved in the accident. Accidents are $10 online and $5 at the Police Department.

5. How can I get a copy of a police report?

Case reports are available in person at the police station and cost $0.06 per page. Please note that case reports are not available when in an open investigation status.

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Sewer

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1. How much does a sewer tap cost

The initial cost of a sewer tap is $125.00.  There could be other fees such as:  Street Cuts, Sidewalk Cuts, Curb Cuts - these are calculated by the Street Department.  The Water Utilities Department will need to go to the site and assess the job first.

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Street Department

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1. What is the Difference between a Traffic Light and Street Light?

 A Traffic Light is located at a road intersection with a red, yellow, and green light that facilitates traffic flow. A Street Light is the light that illuminates an area of space for safety reasons.

2. Who do I call to report an issue with a Traffic Light?

Use bentonville311.com to report the issue. This will allow you to track your request as progress is made and keep your concern in a database for City accountability. 

You may also can contact the Traffic Signal Shop at 479-271-3165, but we asks that you utilize bentonville311.com for fastest response. 

3. Who do I call to report an issue with a Street Light?

Use bentonville311.com to report the issue. This will allow you to track your request as progress is made and keep your concern in a database for City accountability. 

You may also can contact the Electric at 479-271-3135, but we asks that you utilize bentonville311.com for fastest response

4. Why are there paint markings in my yard or on the road?

The painted markings indicate the approximate locations of utility lines. When this occurs some form of maintenance is planned for that area.

5. Who do I call to report a dead animal in the road?

Please call the police dispatch number at 479-271-3170 and they will dispatch an animal control officer out.

6. When will my street be plowed when snow and ice have accumulated on the roads?

The Street Department road priorities during snow removal are the arterial roads followed by the collector streets and then the local roads. To view these roads please look at the master street plan for the classifications of streets. This is a very slow process due to the amount of equipment and employee manpower. 

Typically it takes 24 to 48 hours to cover the entire City with at least one pass from one of the plow trucks depending on the amount of snow and ice accumulations.

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Transportation

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1. What is the population of Bentonville?

As of the 2010 Census, the population was 35,301.

2. How many miles of streets are in Bentonville?

There are 260.66 linear miles of city maintained streets.

3. How can I apply for a position at the Transportation or Street Department?

You can apply at:

City of Bentonville Department of Human Resources
117 W Central
2nd Floor
Bentonville, AR  72712
Phone: 479-271-5929 or 479-271-3191

4. How can I get a map of the City of Bentonville?

You can get a map from the City of Bentonville Mapping Department. They can be contacted at 479-271-6826

5. How does a group Adopt-A-Street?

You can go to the City of Bentonville Planning Department page and get the application and information concerning adopting a street or call 479-271-6826.

6. Who can I contact about weather conditions on Arkansas State Highways?

Weather conditions can be found from the Arkansas Highways website.

7. Who can I contact concerning Arkansas State Highways?

View the Arkansas State Highway website, or contact one of the offices:

Arkansas State Highway District 9 Office
P.O. Box 610
Harrison, AR 72602-0610
Phone: 870-743-2100

Arkansas State Resident Engineer's Office
3700 Highway 112
Bentonville, AR 72712
Phone: 479-273-7634

Arkansas State Highway & Transportation Main Office
P.O. Box 2261
Little Rock, AR 72203-2261
Phone: 501-569-2000

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Utility Billing

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1. What is my account number?

The account number is the Customer ID hyphen Location ID with no additional characters or spaces before or after.

2. Where is the Utility Billing office located?

Our physical address for Utility Billing is 1000 SW 14th Street.

3. Do I qualify for the Average Billing Program?

After you have service for twelve months, you can choose to sign-up for the City’s Average Billing Program.

4. Why does my bill seem high?

Your bill is based off of consumption during the indicated billing period. Please review each service for increases in consumption. Call our office at 479-271-3100 for additional information.

5. What is the Power Cost Adjustment (PCA)?

The electric portion of your utility bill includes a line item for the Power Cost Adjustment (PCA). The PCA changes monthly, it is important to understand it is not due to a change in your electric rates, but due to the changing costs of the fuel used to generate the electricity you use that is charged by the Utility’s power provider. These costs are passed through to the customer and the utility does not make additional revenue from the PCA.

6. Why are there additional costs?

An estimated portion of the fuel cost is included in the electric rates, however as the costs to produce and supply energy, primarily driven by the variability in the cost of fuel, the PCA ensures the full cost is to provide electricity is recovered. Fuel costs for the various power plants that service Bentonville include, coal, lignite and natural gas which can increase or decrease with the market.

7. Is this just something in Bentonville?

No, utilities across the nation have a PCA to account for the variability in the costs. It may have different names like energy charge, fuel cost adjustment, wholesale power cost adjustment, etc. but they all are intended to accomplish the same result.

8. What can I do to help keep my costs low?

We have a number of energy saving tips on our website at: http://www.bentonvillear.com/252/Tips.

9. How do I request an extension?

Extensions may be requested once every three months by calling 479-271-3100. Payments scheduled online for a future date will not act as an extension or prevent a disconnection.

10. How do I purchase a pet license?

Dog licenses can be purchased at the Utility Billing office in the City Administration Building located at 1000 SW 14th Street  with cash or check. Click here for pricing.

11. How do I replace my trash bin?

Should you need a cart repaired or to report your cart missing, please contact Republic Services directly at 479-855-4226.

12. I have a large item that I need to throw away, how do I do that?

Call Republic Services directly at 479-855-4226 to schedule the collection. You can have one large item a week collected.

13. How much is my bill?

View and pay your bill at www.invoicecloud.com/bentonvillear.

14. How do I register my account on Invoice Cloud?

You will need your account number and last name. Please note your first bill must generate before registration can take place. Click here for registration instructions.

15. My bill has a Balance Forward/Past Due amount. Can I pay this with my new bill?

Any amount past due is subject for disconnection eleven calendar days after the original due date. The due date on the current bill only applies to the Total Current Charges.

16. Can I pay online to reconnect services?

Payments made after 8:00 a.m. on the day of disconnection may not stop a disconnection from taking place. If disconnection takes place, additional fees will be required to reconnect service. For more information, to stop a disconnection, or to reconnect service, please call 479-271-3100.