eGov online for utilites
Automatic Bank Drafting
You can choose to have your utility bill drafted directly from your bank account each month on your due date.
If you choose this option, you are still sent a utility bill each month, but you do not have to mail in a payment.
Your bank account will be drafted on the due date printed on your utility bill. To sign up for this program we will
need you to complete an authorization form and provide a voided check from the account you would like drafted each month.
Just stop by our office or follow this link to print the authorization. Bank draft
After you have twelve bills issued you can choose to sign-up for the City’s Average Billing Program. This programs helps
reduce the peaks and valley in your utility bills. This program is an average billing program that recalculates your average
each month. By recalculating your average each month we eliminate the annual settle-up that normally takes place each year with
many levelized billing programs.
To sign-up for this program, just stop by the office or follow this link to print the authorization
Average Billing Program
eGov for Utilities
The city offers 24/7 access to your utility account. No matter where in the world you are, you can access your utility account
information and even pay your bill with a Visa or Master Card credit or debit card.
This website offers access to up to three years
of billing, consumption and payment history.
To register you will need your utility account number, billing cycle and route.
This information is on your utility bill or you may contact us for the information if you have misplaced your bill.
and click the “Get PIN” button. During the registration process you will be prompted to set a password and provide an email
address for a confirmation email to be sent to you. The confirmation email will have a link for you to click on to complete the process.
Some email services, such as Yahoo! mail, gmail and others will place this email in your junk mail folder. If you do not see this email
within a couple of minutes in your inbox, please check your junk mail folder.
Separate from the eGov for Utilities website, you can sign up for a electronic notification that your bill is ready.
With eNotification, you can elect to continue to receive a paper bill in addition to the notification or you can go paperless.
To sign-up, just call or email
firstname.lastname@example.org. This system provides only basic
information, such as the amount due and when your due date is. More detailed information is available via the eGov for
Utilities website. The reason the eNotification is kept very basic is to protect your privacy.
Billing Cycles and Trash Collection Days
Billing cycles and trash collection days are available on the City GIS website at
You can help us accurately bill your account by ensuring we have access to your meters. Please trim any bushes and do not pile
anything on top of your water meter or in front of your electric meter. If you would like to keep your fence gate locked,
please contact our office to arrange to drop off a key.
The City receives thousands of payments every month. To ensure your payment is promptly credited please return your payment
coupon and do not fold, staple or paperclip your payment(s). All checks and money orders should be made payable to the
“City of Bentonville.” Cash payments should only be made in person, do not mail or put cash in the drop-box. If you use your
bank’s online bill pay, please review the terms and conditions of service and ensure you are scheduling your payment early enough
for it to be delivered to the City.
Request energy audits at