Utility Billing and Collections
Welcome to the City of Bentonville's Utility Account Inquiry
This system provides you with real-time access to your account information over the Internet, 24 hours a day.
Billing and/or payment inquiries can be addressed at your convenience.
Payment History - View both applied and pending payments (payments entered but not posted) and current billing
Account Information - Displays current balance, last payment made, account status, (active or inactive) and current
Consumption Information - Consumption history can be displayed by billing period or in graph form comparison. Current
meter reading and average daily usage is also displayed.
Billing History - View your past bills including bill date, due date, balance forward, payments and adjustments,
and current charge detail. Past bills ca be easily viewed and printed.
Service Summary - View in graph format electric, water and/or sewer charges.
To protect your privacy, the Utility Account Inquiry System requires you to enter your account number and a personal
identification number (PIN) in order to gain access to your account information. The web server uses 128-bit
encryption standard to provide secure access for all connections. Utilities account information is retrieved from
the City of Bentonville's IBM AS/400 system. No sensitive information is actually stored on the web server.
You are only a few clicks away from reviewing your utility account information on-line. The
registration process will require you to have your utilities account number,
your cycle and route number from your bill, and a valid e-mail address. To receive
a PIN just follow the link at the bottom of this section and click the "Create
Password" button, or email us at
egovUtility@bentonvillear.com and we will reply
with your PIN.
You will be asked to enter a new PIN,
confirm your new PIN, and also enter a clue to help you remember your new PIN. Note: Your PIN can be 3 - 10
positions long and can contain both letters and numbers. You will also have to enter a valid e-mail address.
Once you have entered all of the requested information, press "SUBMIT". A Thank-You screen will appear and an
e-mail will be sent to the e-mail address you have provided.
Important: The e-mail sent to you from firstname.lastname@example.org will contain your account number, your newly
defined PIN, your PIN clue, and a link that you MUST click to complete the registration process. The link
will take you to the account inquiry screen and prompt you for your account number and PIN. Press "Sign-On"
and a confirmation screen will be displayed to let you know you have successfully registered.
In addition, some email services may place the email from
email@example.com in your junk or bulk mail folder. If you
have not received the confirmation email from us after half an hour, please
check these folders. Please feel free to call our office or email us at
for verification that the email was sent, you may resend the email if necessary.
117 W Central Ave
Monday - Friday
8:00am - 4:30pm
Monday - Friday
8:00am - 4:00pm