Utility Billing and Collections

Welcome to the Utility Billing and Meter Reading Department's page.

The Utility Billing Department and Meter Reading Department's mission is to accurately record, bill and collect payments for the City's utility services. Currently, the Meter Reading Department reads more than 34,000 electric, water and irrigation meters each month. The Utility Billing Department uses those readings to create the utility bills for more than 17,800 utility accounts each month.

In addition to creating the utility bills each month, the two departments also process all requests from customer's to establish new utility service in the City of Bentonville, requests to have meters re-read, customer inquiries, and processes all payments for utility billings.

If you are a new customer, please click here for detailed information regarding how to establish a utility account.

For existing customers, or for information about additional services, please click here.

For information on rates and deposits, please click here.