Utility Billing and Collections

Welcome to the Utility Billing and Meter Reading Department's page.

The Utility Billing Department and Meter Reading Department's mission is to accurately record, bill and collect payments for the City's utility services. Currently, the Meter Reading Department reads more than 31,800 electric, water and irrigation meters each month. The Utility Billing Department uses those readings to create the utility bills for more than 17,000 utility accounts each month.

In addition to creating the utility bills each month, the two departments also process all requests from customer's to establish new utility service in the City of Bentonville, requests to have meters re-read, customer inquiries, and processes all payments for utility billings.

If you are a New Customer click here for detailed information regarding sign up for City Utilities, security deposit, and rate information.

For existing customers or for information about other services we offer after becoming a customer, click here.

Click here for Billing Cycle info. and Trash Collection Schedule or feel free to contact the Utility Billing office at 271-3100, during business hours, to speak with someone; or email a note/question using the links below.