Utility Billing and Collections

Welcome to the Utility Billing and Meter Reading Department's page.

The Utility Billing Department and Meter Reading Department's mission is to accurately record, bill and collect payments for the City's utility services. Currently, the Meter Reading Department reads more than 39,300 electric, water and irrigation meters each month. The Utility Billing Department uses those readings to create the utility bills for more than 19,700 utility accounts each month.

In addition to creating the utility bills each month, the two departments also process all requests from customer's to establish new utility service in the City of Bentonville, requests to have meters re-read, customer inquiries, and processes all payments for utility billings.

If you are a new customer, please click here for detailed information regarding how to establish a utility account.

For existing customers, or for information about additional services, please click here.

For information on rates and deposits, please click here.

Want to stop receiving a paper bill? Just send us an email and we will set your account up to receive an email notification of your bill. Once you have signed up, you will continue to receive a paper bill for two months to ensure your “e-notification” is being received. To sign up for e-notification, just follow this link and give us your account number and email address. Note: Hotmail, Yahoo! and Gmail users may need to designate that emails from bentonvillear.com is not spam.