Privacy Policy

City of Bentonville Privacy Policy 

Effective Date: August 1, 2025
This Privacy Policy explains how the City of Bentonville collects, uses, and protects personal information when you use our official websites and online services. 

1. Who We Are 

This website is operated by the City of Bentonville, Arkansas. Our primary website is: https://www.bentonvillear.com 

If you have questions about this policy or your information, please contact: 

City of Bentonville
3200 SW Municipal Drive
Bentonville, AR 72712
Phone: 479-271-5911 

2. What Information We Collect 

We collect information in two ways: information you submit directly and information collected automatically during your visit. 

a. Information You Provide Voluntarily 

You may choose to provide personal information when using city services online. This may include: 

  • Name, mailing address, or phone number
  • Comments or questions you submit
  • Uploaded documents or attachments

This information helps us respond to your request or provide the service you are seeking. 

b. Information We Collect Automatically 

Our website uses tools to gather technical data that helps us maintain and improve online services. This includes: 

  • IP address and browser type
  • Device and operating system
  • Pages visited and actions taken
  • Date and time of access
  • Referring website, if applicable

This data is typically collected through analytics services and is not tied to individual users. 

3. How We Use and Share Information 

The City uses collected information to: 

  • Respond to resident inquiries or service requests
  • Improve website performance and accessibility
  • Provide public notices or updates
  • Analyze usage trends for planning purposes

We do not sell or share your personal information for commercial purposes. 

Freedom of Information Act (FOIA) 

The City of Bentonville is subject to the Arkansas Freedom of Information Act (Ark. Code Ann. § 25-19-101 et seq.). Information submitted through our website may be released upon request unless protected by law. FOIA responses are reviewed for applicable exemptions prior to disclosure, including those related to personal privacy, security, or privileged content. 

4. Cookies and Website Tools 

Our website uses cookies to support functionality and user experience. These may include: 

  • Session cookies that expire after your visit
  • Persistent cookies used for optional login or saved settings

You can manage or disable cookies in your browser settings. Some website functions may not work properly without them. 

5. Third-Party Services and Links 

Some city web pages include features from third-party providers such as maps, forms, or social media tools. These providers may collect data independently. We do not control the privacy policies of third-party services and encourage users to review them directly. 

6. Data Security 

We take reasonable precautions to protect information submitted through our website. This includes: 

  • Secure servers and encrypted connections
  • Limited administrative access
  • Monitoring for unauthorized activity

Do not submit sensitive financial or medical information through online forms unless specifically requested and secured for that purpose. 

 

7. Children’s Privacy 

Our website is not designed to collect personal information from children. We do not knowingly request or retain data from users under 13 years of age. Parents and guardians should supervise any online activity involving minors. 

8. Your Rights and Choices 

You may request: 

  • Updates or corrections to information you have submitted directly to the City
  • Removal from subscription lists or notification programs
  • General information about how your data is used

Some technical data, such as anonymous usage statistics collected through third-party analytics tools, cannot be traced to individual users and cannot be modified or deleted. 

To make a request, call 479-271-5911 

9. Policy Updates 

This Privacy Policy may be updated periodically to reflect changes in services, technology, or legal requirements. Any updates will be posted here with a new effective date. 

10. Accessibility 

We are committed to ensuring digital access for all users. If you experience difficulty accessing this Privacy Policy or any other part of our website, contact 479-271-5911 for assistance. 

11. Website Monitoring 

Use of this website constitutes consent to routine monitoring for security, administrative, and performance purposes. Unauthorized use of this system is prohibited and may be subject to investigation or referral to law enforcement as authorized by law. 

12. HIPAA and Health Information 

If any City department or service collects or transmits Protected Health Information (PHI), those systems comply with the privacy and security requirements of the Health Insurance Portability and Accountability Act (HIPAA). This applies only where applicable and in accordance with federal regulations. 

13. Copyright and Content Ownership 

Unless otherwise stated, all content on this website is the property of the City of Bentonville and may not be reproduced without written permission. This includes logos, photographs, graphics, and original text.