Water System Improvements

Water Service Line Upgrades

What to expect and how Bentonville is improving your water system

Why Did I Get This Notice?

If you received a door hanger from Bentonville Water Utilities, your property is scheduled for a residential water service line replacement. This page explains what to expect, when crews will return, and how this work fits into our long-term infrastructure strategy.

What to Expect: Step-by-Step

1. Utility Locates

Crews will mark underground utilities with paint and flags. This happens first, typically within 1–2 days of your notice.

2. Boring and Excavation

A small tunnel is bored under the street, with access pits on each side. This step is usually completed in one day.

3. Service Line Replacement

Your old water line is replaced with a newer, more durable pipe.
Your water will be temporarily shut off during this step (you’ll be notified in advance).

4. Yard and Surface Restoration

This step happens 1–2 weeks later, after the ground has had time to settle. A separate crew will return to restore grass, sod, or concrete.

Note: Each step is performed by a different team. If your yard looks unfinished, it doesn’t mean you’ve been skipped—restoration is scheduled separately.

Why This Matters

Bentonville Water Utilities has identified thousands of underground leaks across the system, many of them in residential service lines. These leaks aren’t visible from the surface, but they contribute to real systemwide loss and rising costs if left unaddressed.

This project is about fixing what we've found. By replacing service lines where leaks have been confirmed, the city is reducing waste, improving service reliability, and investing in long-term infrastructure performance. It’s a focused response to a known issue—carried out with the same high standards that Bentonville applies across every city service.

Project Progress So Far

Total Leaks Addressed: 2,800+
This includes all confirmed leak repairs and water service line replacements due to leaks across the Bentonville water system.

Through this work, Bentonville Water Utilities has:

  • Reduced unnecessary water loss

  • Replaced compromised infrastructure in dozens of neighborhoods

  • Taken measurable steps toward long-term system reliability


Water Leak Dashboard


Frequently Asked Questions

  1. Will my water be shut off?
  2. Why hasn’t my yard been restored yet?
  3. Do I need to be home during the work?
View All FAQs


Still Have Questions?

Contact Bentonville Water Utilities:
📞 479-271-3140
⏱ Monday - Friday: 7:30 a.m. to 4 p.m.